FAQs
Frequently Asked Questions
Have questions before ordering? We’ve got you covered. Find quick answers about sizing, shipping, returns, dress care, and everything Sparkle Kids.
Sizing & Fit
How do I choose the right dress size?
We recommend using your child’s age and height first, then checking waist measurements. If your child is between sizes, we recommend sizing up for comfort and longer wear.
Do Sparkle Kids dresses run true to size?
Most of our dresses fit true to size. Many styles include stretch-friendly features to allow more comfort, flexibility, and growing room.
Where can I find the size guide?
You can view our full size guide here: Princess Dress Size Guide.
Shipping & Delivery
How long does it take for my order to ship?
Orders are typically processed and shipped within 24–48 hours, Monday through Friday. Orders placed on weekends or holidays begin processing the next business day.
How long does delivery take?
Most U.S. orders arrive within 3–7 business days after shipment, depending on your location and the shipping carrier.
Will I receive tracking?
Yes. Once your order ships, you’ll receive a tracking email so you can follow your package.
Where can I read the full shipping policy?
You can view full shipping details here: Shipping Policy.
Returns & Exchanges
What is your return policy?
We accept eligible returns within 30 days of delivery. Items must be unused, unworn, unwashed, and in their original condition.
Can I exchange for a different size?
If you need a different size, the fastest option is to start a return and place a new order for the correct size to avoid inventory delays.
Who pays for return shipping?
Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Where can I read the full return policy?
You can view the full policy here: Return Policy.
Products & Dress Details
Does every princess dress include a tiara?
Yes. Each princess dress includes a FREE princess tiara unless otherwise stated on the product page.
Are the dresses comfortable for all-day wear?
Our dresses are designed with comfort, movement, and play in mind. Many styles include breathable fabrics, stretch-friendly fits, and soft silhouettes.
Are these dresses costumes or everyday dress-up outfits?
They are princess-inspired dress-up outfits designed for birthdays, photos, parties, theme park visits, school events, and magical everyday play.
How do I care for the dresses?
We recommend washing on a gentle cold cycle and laying flat or hanging to dry. Avoid bleach and high heat to help maintain the shape, color, and detailing.
Orders & Support
Can I change or cancel my order?
If you need to make a change, contact us as soon as possible. If your order has not shipped yet, we’ll do our best to help.
What if my item arrived damaged or incorrect?
Please contact us within 7 days of delivery with your order number and photos so we can review the issue and help make it right.
How do I contact Sparkle Kids?
You can contact us anytime through our Contact Page.
Still Have Questions?
We’re happy to help with sizing, shipping, returns, or product questions.
Contact Us Shop Princess Dresses